Continental Message Solution is an award-winning call center outsourcing company that serves the communication needs of clients worldwide. Based in Columbus, Ohio, CMS offers telephone customer service and live answering services to a wide range of companies including several Fortune 500 corporations. The company’s call center and answering services are available 24 hours a day, 365 days a year.
CMS’s live answering and business calling services allow businesses to meet the demands of their customers without the costs associated with hiring in-house employees. The company’s answering and business services include 24-hour, after-hours, emergency, overflow, and small business answering; virtual receptionist services, such as appointment scheduling and appointment reminders; employee call-off lines, business process outsourcing, customer support, order support, and more.
In today’s fast-paced world, the ability to be able to communicate with your customers at all times is essential. That’s why so many of the companies that CMS works with rely on their emergency answering service to help them keep their communications open, even during a crisis. This is the type of call center service that you will want to trust with your own business’s reputation.
Whether your company experiences a power outage or is affected by a natural disaster, your customers will still be looking to get in touch with your business and you will need to continue communicating with them. This is when having a disaster recovery plan in place will make all the difference in protecting your business’s reputation and your ability to serve your customers.
For example, if your office is located in an area prone to flooding or tornadoes, having a disaster recovery plan in place will ensure that your customer calls are handled correctly by the CMS staff and that you can maintain contact with your customers. With a disaster recovery plan in place, your customer base will not be disrupted and you can focus on keeping your business running as smoothly as possible.
Continental Message Solution has an excellent company culture and a very high level of employee satisfaction. This is reflected in their excellent ratings on CareerBliss, where employees give the company a rating of 4.1 out of 5. This is a great company to work for, especially if you are looking for a job that allows you to balance your life and work.
You will be rewarded with a highly competitive salary, as well as excellent benefits and the opportunity to grow within the company. Check out this post that has expounded on the topic: https://en.wikipedia.org/wiki/Call_centre .
